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Exceptional Family Member Program Case Liaison

Department of the Navy
Commander, Navy Installations
Fleet and Family Support Center (FFSC); Fleet and Family Readiness (FFR); Naples, Italy

Summary

The primary purpose of this position is to serve as the installation non-clinical case worker for the Exceptional Family Member Program (EFMP). Serves as a liaison to and works closely with health care professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Navy standards. Assists in identification of community resources.

Overview

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Accepting applications
Open & closing dates
08/07/2025 to 08/14/2025
Salary
$52,205 to - $67,865 per year
Pay scale & grade
NF 4
Location
1 vacancy in the following location:
Naples, Italy
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Secret
Drug test
No
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
25-12776843
Control number
842769100

This job is open to

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Clarification from the agency

Worldwide and Local U.S. Citizens that are 1) Family members of DoD civilians and Family members of Active-Duty Members. (Military Spouse Pref not eligible for NF-4 or higher positions, you will need to select the OS Fam Mbr Pref)

Duties

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In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Programmatic duties include but are not limited to:

  • Implements the Exceptional Family Member Program (EFMP) in the assigned Area of Responsibility (AOR) and conducts ongoing assessment of its consistency and effectiveness.
  • Identifies program needs, and challenges and presents recommendations and assistance to influence policy compliance issues. Stays abreast of Department of the Navy (DON), SECNAV, OPNAV, and CNIC policies and interprets/articulates their meaning, priorities and intent.
  • Interfaces with service members and their families to identify resources and services to promote availability of EFMP to support individual needs; assisting families in assertively pursuing rights to resources available to them.
  • Collaborates with eligible families to coordinate use of the Navy services, such as Respite Care and Priority Housing.
  • Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance.

Training duties include but are not limited to:

  • Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP.
  • Ensures command EFMP personnel are properly trained to provide briefings to commands that include eligibility, maintaining confidentiality, and available support services.
  • Develops, updates and maintains installation EFMP education, outreach and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families and distinguished visitors.
  • Maintains personal records of staff training completion for review by the respective manager.

Case Management duties include but are not limited to:

  • Communicates directly with each assigned EFMP family case upon notification of assignment to offer support services.
  • Interviews and assesses individual client and family circumstances upon and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity.
  • Maintains a case file for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes.
  • Documents and maintains current records in the Fleet and Family Support Management Information System (FFSMIS), as required.
  • Participates in meetings between military families and special needs support professionals to develop the Individual Education Plan (IEP).
  • Screens, updates and retains all required forms and other supporting documentation related to case evaluation and assessment in accordance with regulatory and policy guidance as established by DOD and Navy.
  • Participates in the maintenance and development of a library of special needs educational, referral and resource materials.
  • Tracks the status of the EFMP within their AOR to include family circumstances, areas needing improvement, effectiveness of activity progress, and provides updated information on services to improve quality of life.

Requirements

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Conditions of employment

  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Must be able to obtain and maintain a SECRET security clearance.
  • A valid State driver's license is required to operate motor vehicles.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Basic Requirement:

A degree in behavioral or social science or related field appropriate to the position.
OR
A combination of education and experience that provided knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR
Four years of appropriate experience that demonstrated acquired knowledge of one more or more of the behavioral or social sciences equivalent to a major in the field.

Minimum Requirements:
Two (2) years of progressively higher level graduate education leading to a master's degree or master's or equivalent graduate degree.
OR
Two (2) years of specialized experience working in a case management capacity with families who have members with special needs.

  • Knowledge of the dynamics of Exceptional Family Member Program and local community resources for families enrolled in the program.
  • Knowledge and understanding of requirements and operations of DoD and Department of the Navy (DON) Exceptional Family Member Program.
  • Ability to work with military families.
  • Knowledge of SECNAV and OPNAV policies and procedures.
  • Ability and skillset to provide effective trainings and briefings.
  • Ability to identify needs of families and trends, to provide recommendations for process improvement.
  • Knowledge of military and community support programs.
  • Knowledge of the Individuals with Disabilities Education Act and other disability civil rights laws, including the Americans with Disabilities Act and Section 504 of the Rehabilitation Act.
  • Ability to effectively communicate both orally and in writing clearly, concisely, and effectively.
  • Ability to develop trusting helping relationships and work effectively with individuals and families from diverse racial, ethnic, religious, and socioeconomic backgrounds.
  • Knowledge of Microsoft Office Suite software (PowerPoint, Word, Excel) and of virtual training and meeting platforms.

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.


Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

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